Refund policy

Return & Exchange Policy

At AnieLuxe, we want you to love your purchase. Every order matters to us, and we're committed to helping you if something isn't right.

1. Exchanges for Defective Items

We accept exchange requests for items that arrive damaged or have a manufacturing defect.

To request an exchange:

Contact us within 48 hours of receiving your order.
Share your order number, clear photos, and an unboxing video showing the issue.
Our team will review your request and confirm whether the item qualifies for an exchange.

2. Exchange Shipping Charges

If your exchange request is approved because an item arrived defective, AnieLuxe will cover the delivery charges for the approved exchange.

3. Non-Eligible Exchanges

We do not accept exchanges for:

Change of mind or personal preference.
Items that have been used, damaged after delivery, or mishandled by the customer.
Claims made after the stated reporting period, unless otherwise required by applicable law.

4. Wrong or Missing Items

If you receive an incorrect or incomplete order, please contact us promptly with your order details and supporting photos or video so we can review the issue and help resolve it.

5. Refunds

Our standard policy is to offer an exchange for approved defective items rather than a refund. However, this policy does not limit any refund or other rights you may have under applicable consumer-protection laws.